My Panda

My Panda is an exclusive area for Panda customers which offers the following benefits:

• Download of your product.
• Manage your product services, such as the license expiry date, renewal of your subscription, etc.
• Send queries of your product to Technical Support.
• Manage your payments and invoices.
• Improve your protection by extending your products and services from the online shop.
• View your protected devices and transfer a Panda Dome license to a different device.
• Exclusive promotions.

• Create an Account or, if you already have one, enter your email address and password to access it.
Access My Panda
• If you haven't created your Panda Account before, register, fill in the required fields and select Create.
• Access your inbox, open the email sent by Panda Security and click Activate your Panda Account!

From My Panda, click Products and Services tab, select your product, click Manage product, and select Download. You can also send an email to your device and download it from there.

From My Panda, click on the top right icon and select Account Management, where you can:

• Modify your login email.
• Check and modify your personal data.
• Select your language.
• Enable Two-factor authentication.

From My Panda, go to Invoices and Payments to see all the invoices related to your subscriptions filtered by reference, date, product or status.

From My Panda, go to Products and Services, select your product, and click the Manage your product button. You will see the following options from the right panel under Subscription management:

• Improve your plan: Increase the protection level of your current product.
• Edit payment method: Select this option to configure your payment method.
• Cancel subscription: You will receive an email confirming the cancellation of services. A cancellation cancels future renewal charges but does not refund your order. Your product remains active, and your devices protected during the period you were subscribed to (1 month, 1 year, etc.). Once this period is over, if you do not renew manually, your protection expires, and you will be unprotected against malware.

You can manage the automatic renewal of your product (only valid for online purchases) from My Panda, by accessing your product in Products and Services, Manage product and clicking on the option in the right panel called Cancel subscription.

From My Panda, it is possible to transfer licenses of your Panda Dome product to another device. To do this, you must release one of your licenses associated with a device before assigning it to a different device. For more information, click here.

Panda Security is committed to refund any online purchase within 30 days after the purchase. To request it, access the web form and fill in the fields for Customer Service.